Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
HOW MUCH HAIR DO I NEED FOR I-TIPS?
For an average install you’ll need 150-200 I-tips. If you want a fuller look you’ll need 225-300. Depending on your head circumference and density of your hair.
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. Our virgin bundles are premium grade so they are a little fuller than 3.5oz to 3.8oz. Our raw hair bundles are full and also vary in weight from 3.5oz to 3.8oz depending on the hair donor. As a rule of thumb, we recommend two bundles for lengths from 12” to 16”, three bundles from 18” to 22” and four bundles for 24” to 32”. Please seek out guidance from your stylist to determine the amount of hair needed for your style.
HOW SHOULD I CARE FOR MY HAIR?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
WHAT HAIR EXTENSION TECHNIQUES DO YOU OFFER?
Microlink Wefts: Last up to 8 weeks, 4 weeks tightening
I-Tips Extension: Last up to 12 weeks, 6 weeks tightening
Tape Ins: Last up to 6 weeks
Clip-in: 1 day, must take down daily and reinstalled.
Sew-Ins: Last up to 4 weeks
Fusion: Last up to 16 weeks
HOW DO I BOOK A SAME DAY APPOINTMENT?
No, we are an appointment based salon and most of our hair extension techniques require preparation. You can book your appointment by going to the menu and clicking BOOK NOW.
DO YOU SELL WHOLESALE?
Yes, please email firstname.lastname@example.org
DOES HAIR COME IN DIFFERENT COLORS?
Raw and Virgin hair comes in natural colors only between medium brown and natural black
CAN HAIR BUNDLES AND MICROBEAD I-TIP STRANDS BE COLORED?
All virgin hair comes in a natural black color and can be dyed or bleached to a honey blonde or #27.
All of our Raw Indian hair can be dyed to a platinum blonde or #613.
However, we suggest you use a professional for coloring services so that you don't over process the hair.
HOW LONG DOES YOUR HAIR LAST?
With proper care our virgin hair bundles will last up to a year. Raw hair up to 3 years. I-Tips beyond a year with proper care and re-tipping when needed. Contact us for re-tipping service.
CAN I GO SWIMMING WITH MY EXTENSIONS?
Yes. But please keep in mind that you are wearing hair extensions and chlorine and saltwater can have a different effect on them. We recommend using a leave a leave-in conditioner before, then wash and condition afterwards.
HOW MUCH ARE YOUR HAIR EXTENSION TECHNIQUES?
Depending on the method used cost is between $250 to $2000.
HOW LONG DOES MY HAIR NEED TO BE FOR EXTENSIONS?
For MicroLinks you’ll need at least 10” of healthy hair, full edges for most techniques.
For Sew-Ins 5-6” of hair is needed.
DO I NEED A CERTAIN HAIR TEXTURE?
No, we have extensions for all hair textures from straight to kinky curls. Some textures are special order and may require additional shipping time.
HOW LONG DO HAIR EXTENSION INSTALLS TAKE?
Depending on the technique including your, shampoo, blow dry, prepping, install and styling it could take anywhere from 4-8 hours.